MANUFACTURING INDUSTRY
Business Challenge
The customer is one of the leading manufacturers of waste water system. The major concerns that the company was facing were:
1. No proper lead management
2. No proper follow up process
3. Dealer Management and RMA was cumbersome
4. Lack of proper ordering system for dealers
5. Lack of integrated solution for manufacturing, Inventory, sales etc
6. Real time analysis reports
Solution
The proposed solution was Odoo ERP which was customized to suit the specific needs of the customer. The developed solution features can be summarized as below:
1. Proper lead management. Leads also get automatically get assigned to the dealers based on the location
2. Proper follow-up management with history of all the activities
3. Dealer Portal with following features:
a. Placing an order
b. See the list of leads assigned to them and followup
c. Raising warranty requests and claims
d. Order history
4. Improved service & delivery
5. Integrated single system to manage all business operations
7. Effective human resource management
8. Gained handy information on all data associated including inventory status, customer/supplier history and payment status,delivery, sales analysis etc
9. Developed comprehensive reporting capabilities
Benefits
1. Optimization of sales & CRM process
2. Reduction in Order processing time
3. Optimization in business operations
4. Optimization in Supply Chain Management
5. Improved data access
6. Scalability
7. Single system for all business operations